Frequently Asked Questions

Frequently Asked Questions

Payments

How are passwords secured on your servers?

All user passwords are encrypted before being stored on our servers. We also implement mandatory SSL encryption when passwords are authenticated during the login handshake.

Account

I forgot my password. How do I reset it?

From the "Login Page" select the "forgot your password" link below the password field. You'll receive an email at the email address you used to sign up.

Can I change my login email?

To change your login email, please contact technical support by clicking on "Open a support ticket" in the FAQs.

Can I share my account with friends & family?

No, it's prohibited to share your account or login credentials.

How many computers can be logged into my account simultaneously?

Only two computers can be logged in at the same time.

What devices/browsers are supported?

Our platform has been built from the ground up using responsive design and should be accessible using all modern devices and browsers. However for the most reliable experience we recommend using the latest versions of Safari or Chrome.

Can I watch courses offline?

Yes!

The majority of our courses are available to be purchased individually for offline playback. To find out if the course you're interested in watching offline is available for download visit that courses "course page" from the platform and review the download matrix on the right side of the page. We've built custom applications for each course and distribute them through all major platforms. (iOS, Mac OS, Android, Windows).

Please note (course applications for the same course are currently sold separately so be sure to choose the right platform when purchasing as some stores look very similar!)

For more details on the functionality and benefits of downloading courses, explore the benefits of downloading FAQ topic.

What's the difference between subscriptions and downloads?

Who can I contact for further help?

You can contact us for technical/LMS-related queries by clicking the "Open a support ticket" button in the FAQs; for general inquiries, select "Contact General Inquiries".

Platform

How do I change my profile picture?

First log into your account. On the top left of the page, click on the gear icon to access your settings. Enter "Your Profile Information" and select "Browse". Next, "Select your file" to select a picture from your device. Your picture must be 256 X 256 pixels in .jpg or .png format only.

What are the profile picture dimensions?

Your profile/avatar needs to be min. 256 x 256 pixels in .jpg or .png format.

How do I change my privacy settings?

Log in to your account and click on the gear icon to access the user settings panel. In the settings panel, scroll to the bottom of the page to adjust "Your Privacy Settings".

What are Notes?

Notes is a handy feature to help you record your thoughts when watching a course so you can review key insights or questions at a later time. Each note includes a timestamp corresponding to the time during video playback when the note was initially generated. Because each note is timed stamped in this way you can very quickly return to the exact time you took the note by simply clicking on it.

Notes must be tagged to either a particular video or course allowing you to course grain the scope of each note. Notes can only be generated only while watching a course. To access the Note panel, while watching a video select the "Note tab from the right side bar. (if the side bar isn't visible click the left facing red arrow to reveal it). From the Notes tab, select category the note is for, either "This Video" or "This Course", write your note then press the return key to store it.
Notes can be deleted by hovering over the note in the Course list found below and selecting the trash can found by the right margin.

Notes can also be viewed from the course page under the "Notes" tab.

Playback

What are the video resolutions?

All our videos are delivered in either SD 480 or HD 720 resolution.

What are the video playback formats?

On desktop, video playback uses Flash by default.
When Flash is not available, HTML5 is used.
On mobile, HTML5 is the default format.

Is closed captioning available for you videos?

Currently, only some of our videos support closed captioning, we are however working toward having closed captioning support for all videos in our library in the near future.

What languages are supported?

English is currently the only supported language.

On average how much data is required to watch a course?

Coursework varies in length and resolution, so data usage will differ. Be sure to check with your mobile provider so you're not exceeding your bandwidth limit.

Can I watch a course using an alternative video player?

Videos can only be played on the MI Online platform.

Is it possible to mark a course/video as seen or unseen in your profile history?

Yes. To reset your viewing history for a particular course you'll need to select said course from either the Dashboard, or the Enrolled Courses page (Select the Square Academic Cap from the top menu bar to see your enrolled courses). Once you've found the course enter its course page by clicking the course Icon. From the course page click the orange "Resume" button. From here you'll need to find the course outline. This will either be hidden or on the right or below the video player (depending on your window size). If the "Course Outline" is visible, scroll to the bottom of the Course Outline to find the "Reset Viewing History" button. If the Course Outline is not visible make sure to maximize your browser window then click the small right arrow in orange near the top right of your screen. The right tools menu should then appear revealing the "Outline" Tab as an option. If you click the "Reset Viewing History" button, all of your viewing history will be deleted. There is no way to recover this data so be careful!

What is Continuous Play?

"Continuous Play" is a feature that's built into our video player that automatically begins playing the next video in a series once the current video finishes playing. It can be enabled from the gears menu found on near the players navigation menu. If enabled, the title "Continuous Play" will appear blue. If disabled, it it will appear black.

Can I make a video play in fullscreen mode?

Yes. All of the videos in our library can be displayed in fullscreen mode. When watching a video, click the furthest icon on the right, denoted by a solid rectangle within a rectangle outline with a small arrow pointing to the top right. This button will toggle on and off full screen mode.

How can I be sure that I'm watching the highest resolution version of each video?

Our video player automatically determines the best resolution based on your bandwidth. To watch in "High Definition", click on that option in the video bar.

Is there a low light setting for the video player?

Sure. To activate the low light setting when watching a video, click the "Dim the Lights" option from the gears icon on the video navigation nab on the far right.

  • Need support?

    If you need support with your account, you can submit a ticket through our support system! We will respond to all support requests within 72 hours (during our regular business hours).

  • Have a general question?

    If you have a general question, feel free to use out contact form and we'll get back to you as soon as we can with a response.

    Contact General Inquiries
  • Office Hours

    9:00am - 5:00pm PSTMonday through Friday

Still have questions? Feel free to open a Support Ticket and we'll help you out!